Refund request - Norwest Wellbeing

Quit Smoking Refund Request

Please complete the request for refund form below. Please allow 3-5 days for the request to be completed. Once we receive the completed form, we will proceed with your request for a refund.

Refund Request

First Name

Last Name

Email - Must match the booking email

How many were you smoking per day before the first session?

How many times did you listen to the session recording?

Please explain why you did not listen to the session recording

How many were you smoking per day, 7 days after the first session?

Did you receive the 7 day SMS with a followup questionaire?

Did you complete the 7 day follow-up form?

Did you receive the 7 day follow-up recording?

How many times did you listen to the 7 day follow-up recording?

Please explain why you did not listen to the 7 day follow-up session?

Please explain why you did not complete the 7 day follow-up form?

Did you recieve the 14 day SMS with a booking link?

Did you book and/or attend the AV room session?

What was the reason for not booking and/or not attending the AV room session?

Thanks for the information. Based on your responses, you did not complete the program. To help us better understand, please explain why you feel a refund is a reasonable request in this case.

Briefly explain why you are requesting a refund when the program was not completed